FREE delivery on all UK orders over £50 — same day dispatch on orders placed before 1pm

Delivery & Returns

Delivery and Returns

Order & Delivery Information

Orders placed before 1pm Monday to Friday will be dispatched the same day, provided the item is in stock. Stock levels are checked daily, but due to the volume of orders, occasional discrepancies may occur. In such cases, we will contact you promptly with an estimated wait time or an alternative option.

Once your order has been dispatched, you will receive a confirmation email along with your tracking details. Please note that once an order has been placed, we are unable to change the delivery address due to our fast processing times.

UK orders are sent via Royal Mail or DPD. Orders placed from outside the UK may be subject to additional charges on top of the advertised price.

Problem With Your Order?

If you experience any issue with your order, please do not hesitate to contact us. You can reach our team by email at support@mobiphone.uk or via WhatsApp and we will do our best to resolve the matter as quickly as possible.

Returns & Cancellation Policy

You may cancel your order for a short period after placing it through our online store. Any payment made will be refunded in full upon cancellation. However, once an order has been marked as dispatched, it can no longer be cancelled.

We offer a 14-day returns guarantee on all refurbished devices. If you are not satisfied with your purchase, you may return it to us in its original condition within 14 days of receiving it and we will issue a full refund of the amount paid.

Please note: repair services are excluded from our returns policy once the repair has been completed. If you have a concern about a completed repair, please contact us directly and we will assess it under our repair warranty.

Return Postage

Where the item is not faulty, the cost of return postage is the responsibility of the customer. We recommend using a tracked service and retaining proof of postage when returning any item to us. We are only able to accept returns of opened items if they are found to be faulty.

We reserve the right to refuse a refund after the 14-day period has passed where the item is not faulty. To begin a return, please contact us at support@mobiphone.uk with your order number and reason for return and we will guide you through the process.